What is repaired/replaced?
This repair is to replace the battery, if your device is only lasting a short time between charges then it requires a new battery.
What is included?
- Any parts that are required to complete the repair chosen
- Professional installation
- Return shipping back to you
What is not included?
- Shipping to us (we can collect if instructed, charges apply)
- Any other Repairs or Parts (we will contact you before carrying out the repair if any further repairs or parts are needed)
How can I send my iPod/iPhone/iPad in for repair?
You have two options we can either collect the item from you (charges apply) or you can send it to us using your own method like Royal Mail
See below details on how to do both:
- Add the DPD Collection to your basket along with the repair you are requesting. (If you cannot see this it will be in Popular Extras when you add this repair to the Basket)
- Once your order has gone through our team will contact you within the hour to book the collection with you.
- Royal Mail, we recommend that you send the item to us using a signed for service, so you have proof of delivery for you peace of mind.
- You will also need to attach a repair reference to your package, this will be sent to you via email once the order has been placed.
What is our Address?
iPods and Parts
C/O Box Ltd
2 First Avenue
Minworth
Birmingham
B76 1BA
What happens to the files on my iPod/iPhone/iPad
9 times out of 10 the data on your device is not effected but if something does happen We cannot be responsible for the loss of your data so we do ask that you back up your iPod/iPhone/iPad before you send it to us for repair.
If you do not know how to back up your device click on the following link for instructions on how to do this via iTunes
What happens when you receive my iPod/iPhone/iPad
1) We book the repair in and an email will be sent to you so you know that we have received your device
2) We fully test the device to clarify the fault or damage. Any additional work will not be carried out until we have contacted you as there may be an additional charge.
3) We carry out the repair which usually takes no longer than 2-3 Working days
4) Once repaired your device will be sent back to you via DPD or Royal Mail Special Delivery on a next day service
In a hurry for your ipod/iPhone/iPad to be repaired why not queue jump and have your device repaired urgently, add this to your basket to have this service
Frequenlty asked Questions
Q1) Can I contact you for a progress report on my repair?
Yes of course, call us on 0121 202 0044 (Local Rate Number)with your order number and we will give you the progress on your repair
Q2) If I choose you for my repair how much Warranty do you provide?
We offer 3 months warranty with all of our repairs
Q3) I have multiple issues with my device, could I contact you for a quote?
Of course, you can contact us on our Contact Form or call us on 0121 202 0044
Q4) Can I trust you?
We are going to say yes arent we! But do not take our word, take a look at our feedback. We are also a UK based company and none of our repairs are sent out of the UK for repair. We do all of the repairs in-house by our qualified engineers.